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Choosing between JivoChat and Tidio can feel confusing, especially when both offer live chat, automation, and multi-channel support. This page gives you a clear, simple, and honest comparison so you can decide which one fits your business best.
| Feature | JivoChat | Tidio |
|---|---|---|
| Best For | Sales-focused businesses, multi-channel support | AI automation, chatbots, small to medium businesses |
| Free Plan | Yes | Yes |
| Starting Price | From $28/agent/month | From $29/month |
| AI Chatbot | Limited | Strong AI (Lyro chatbot) |
| Multi-Channel Inbox | Very strong | Good |
| Mobile & Desktop App | Yes | Yes |
| WhatsApp / Instagram | Available (paid) | Available (paid) |
| Ease of Use | Simple | Modern + beginner-friendly |
JivoChat is a simple but powerful live chat and communication platform that helps businesses talk to customers in real time.
It connects messages from your website, email, WhatsApp, Facebook, Instagram, and more — all into a single inbox.
⭐ Best for: Businesses that want multi-channel support, faster replies, and a clean, easy workflow.
Tidio is a live chat and AI chatbot platform built for automating support, capturing leads, and helping businesses respond faster. Its highlight is Lyro, an AI chatbot that answers customer questions instantly.
⭐ Best for: Small and medium businesses that want AI-powered automation and modern chat features.
JivoChat: Fast, reliable, simple interface
Tidio: Modern UI, customizable, smoother animations
JivoChat: Limited automation
Tidio: Strong AI chatbot (Lyro) + automation flows
JivoChat: Excellent — WhatsApp, Email, Instagram, FB Messenger
Tidio: Good, but not as broad as Jivo
JivoChat: Shopify, WordPress, WhatsApp, CRM tools
Tidio: Shopify, WordPress, CRM, Zapier, Wix
JivoChat: Both tools offer mobile + desktop apps.
Tidio: N/A
Free plan: Basic chat + multi-channel inbox
Paid plans:
Free plan: Live chat for small websites
Paid plans:
Both tools are great — but for different reasons.
✅ JivoChat is better for:
Businesses that need strong messaging + multi-channel support.
✅ Tidio is better for:
Businesses that want AI chatbots and automated conversations.
JivoChat and Tidio both offer strong live chat solutions, but your choice depends on what you need:
Both have free plans, so you can test them before choosing.
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