1. JivoChat vs Tidio — Quick Overview
| Feature | JivoChat | Tidio |
|---|---|---|
| Best For | Sales-focused businesses, multi-channel support | AI automation, chatbots, small to medium businesses |
| Free Plan | Yes | Yes |
| Starting Price | From $28/agent/month | From $29/month |
| AI Chatbot | Limited | Strong AI (Lyro chatbot) |
| Multi-Channel Inbox | Very strong | Good |
| Mobile & Desktop App | Yes | Yes |
| WhatsApp / Instagram | Available (paid) | Available (paid) |
| Ease of Use | Simple | Modern & beginner-friendly |
2. What is JivoChat?
JivoChat is a simple but powerful live chat and communication platform that helps businesses talk to customers in real time.
It connects messages from your website, email, WhatsApp, Facebook, Instagram, and more — all into a single inbox.
⭐ Best for:
Businesses that want multi-channel support, faster replies, and a clean, easy workflow.
3. What is Tidio?
Tidio is a live chat and AI chatbot platform built for automating support, capturing leads, and helping businesses respond faster.
Its highlight is Lyro, an AI chatbot that answers customer questions instantly.
⭐ Best for:
Small and medium businesses that want AI-powered automation and modern chat features.
4. Feature Comparison
Live Chat
- JivoChat: Fast, reliable, simple interface
- Tidio: Modern UI, customizable, smoother animations
Chatbot / Automation
- JivoChat: Limited automation
- Tidio: Strong AI chatbot (Lyro) + automation flows
Multi-Channel Support
- JivoChat: Excellent — WhatsApp, Email, Instagram, FB Messenger
- Tidio: Good, but not as broad as JivoChat
Integrations
- JivoChat: Shopify, WordPress, WhatsApp, CRM tools
- Tidio: Shopify, WordPress, CRM, Zapier, Wix
Desktop & Mobile Apps
- Both tools offer mobile and desktop apps.
5. JivoChat — Pros & Cons
👍 Pros
- Free plan available
- Easy to install and manage
- Strong multi-channel messaging (WhatsApp, Instagram, Facebook, Email)
- Mobile & desktop apps
👎 Cons
- Chatbot automation is limited
- Advanced features require paid add-ons
6. Tidio — Pros & Cons
👍 Pros
- Strong AI chatbot (Lyro)
- Modern, clean interface
- Good free plan
- Easy-to-build automation flows
👎 Cons
- AI features can be expensive
- Multi-channel support is not as broad as JivoChat
7. Pricing
JivoChat Pricing
- Free plan: Basic chat + multi-channel inbox
- Paid plans:
- Basic: ~$28/agent/month
- Professional: ~$42/agent/month
- VIP: ~$56/agent/month
Tidio Pricing
- Free plan: Live chat for small websites
- Paid plans:
- Starter: ~$29/month
- Growth + AI add-ons: $29–$49/month
- Chatbot packs available separately
8. Who Should Use Which?
Choose JivoChat if you want:
- ✔ Multi-channel communication in one inbox
- ✔ WhatsApp & Instagram support
- ✔ An easy-to-use customer support tool
Choose Tidio if you want:
- ✔ AI chatbots to answer customer questions
- ✔ Modern UI and automation
- ✔ Lead generation features
9. Final Verdict
Both tools are great — but for different reasons.
✅ JivoChat is better for businesses that need strong messaging and multi-channel support.
✅ Tidio is better for businesses that want AI chatbots and automated conversations.