🧠 AI Categories
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AI Customer Support
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Live Chat and Chatbot Tools
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Customer Communication Platforms
💰 Pricing Model
Freemium, with a free plan available and paid plans starting from around $29 per month, depending on features and usage.
❓ What is Tidio?
Tidio is a customer communication tool for businesses to have live chats with their site visitors. It is a combination of live chat, chatbots, and automation that allows you to respond to inquiries more quickly and serve customers even when you are away.
Tidio uses AI to reply customer’s queries automatically. It’s a great choice for AI Customer Support for small and medium sized businesses.
👥 Who Can Use Tidio?
Tidio is useful for:
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Small and medium businesses
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Online stores and e-commerce websites
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Customer support teams
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Website owners who want live chat
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Anyone who wants to respond to visitors faster
If you want to enhance the communication with your customer without hiring a support team, Tidio is the great option.
⭐ What Makes Tidio Unique?
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Live chat and AI chatbots in one platform
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AI is able to answers of customer questions automatically
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Easy to install on websites
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Works with email and messaging tools
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Clean and beginner friendly interface
It helps businesses to stay available to customers at all times.
✅ Pros
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Easy to set up and use
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Free plan available
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AI chatbots helps to reduce manual work
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It works well for e-commerce sites
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Mobile app available
❌ Cons
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If you want to use advanced chatbot features, then you need paid plans
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Free plan has limits
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Not good for very large support teams
⚙️ How Does Tidio Work?
Tidio connects chat and automation into one system.
Here is how it works:
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Add Tidio chat to your website
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Customer start chatting or ask questions in chatbot
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AI chatbot can answers the common questions
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Only complex queries go to any member of the team
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You can manage chats from one dashboard
This helps you to respond faster, automatically and keep customers happy.
💵 Pricing
Free Plan ($0)
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Basic live chat
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Limited chatbot features
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Good for testing and small sites
Paid Plans
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Starter: more chats and automation
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Pro: advanced AI chatbots and integrations
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Business: higher limits and team features
Paid plans unlock stronger automation and customization.
📝 Summary
Tidio is a powerful AI Customer Support Tool that is the combination of live chat and chatbots. It helps business owners to talk to website visitors, answer questions faster, and automate support without complexity and hiring a big team. With a free plan to start and paid plans for growing needs, Tidio is a good choice for businesses that want better customer communication.