🧠 AI Categories
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AI Customer
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Support Help Desk Software
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Live Chat & Ticketing
💰 Pricing Model
Paid plans, starting from $9/month (Free trial available)
❓What Is LiveAgent?
LiveAgent is an all-in-one customer support solution that offers live chat, help desk ticketing, and multi-channel communication in a single dashboard. It is a tool for companies to answer customer inquiries, deal with support requests, and have service conversations in the most efficient way.
LiveAgent intends to simplify support and increase customer satisfaction by using features such as on-demand chat, automatically generated tickets, and a built-in knowledge base.
👥 Who Can Use LiveAgent?
LiveAgent is a versatile tool that can be used by such users as:
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Small businesses and startups
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Customer support teams
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eCommerce brandsService
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based businesses
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Agencies and help desk teams
LiveAgent is the smart choice that organizes all your customer messages and makes managing them smoothly.
⭐ What Makes LiveAgent Unique?
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Unified inbox for live chat, email, social media, calls, and messaging
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Smart ticketing system that organizes all customer inquiries
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Built-in knowledge base and FAQs
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Automation rules and SLA support
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Reports and analytics to monitor team performance
These functionalities support business entities in handling their customer service activities in an orderly manner and also ensure customer service representatives respond in the right tone.
✅Pros
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Extensive features for support and help desk operations
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Communication with customers via multiple channels is possible through a single platform
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Low costs in combination with plans that can be scaled easily
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An integrated knowledge base and reporting functionality
❌Cons
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The user interface can be quite confusing for people who are just starting
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Certain advanced features can only be accessed from higher, tier plans
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The process of setting up and personalizing may take a while if you are a new user
⚙️How Does LiveAgent Work?
LiveAgent collects customer questions from different channels and then organizes them into tickets.
Step by step:
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If customers need help, just contact support. They can reach the team by chat, email, social media, or phone.
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All your messages and requests are tracked on the ticketing dashboard.
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The support team can answer questions, assign tasks, and close tickets all in one place.
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Automation and rules take care of the boring, repetitive stuff.
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Analytics monitor efficiency and customer satisfaction
💵Pricing
🆓Free Trial
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You can test core features without credit card details
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Great for testing before choosing a plan
💼Paid Plans (Monthly Annual Billing)
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Small Team: ~$9/month per agent
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Medium Team: ~$29/month per agent
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Big Team: ~$49/month per agent
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Enterprise: Custom pricing for large teams
➕Add-ons
Other options may be:
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Systems for phone support
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Tools for tracking reporting
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Automation for custom SLA
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Premium Features for Business/Enterprise
📝 Summary
LiveAgent is an efficient customer service and help desk solution that aims at providing a unified platform for handling communication of various kinds, such as live chat, emails, phone calls, and messages from social media platforms. If you're a small business or a customer service team that's growing, this tool is pretty good. It starts at about $9 per person a month and comes with things like automatic ticket handling, a help section for customers, and ways to analyze your data. It can help you to do things quicker and make your customers happier.